Shipping & Returns
Canada
Orders over $75 (before tax) ship free anywhere in Canada. For orders under $75, shipping is calculated based on your location. See the rates below. If you're close to the $75 mark, it's often worth topping up your order to take advantage of free shipping!
Rates & delivery times
We hand-pack and ship every order out of the Greater Toronto Area, usually within 1–5 business days. All shipments go out via expedited service, and tracking is included on most orders. Below you'll find estimated shipping rates and delivery times to major cities across Canada (actual times may vary and are based on business days).
| Toronto, ON | $7.45 | 2 day | Saskatoon, SK | $9.45 | 6 days |
| Ottawa, ON | $7.45 | 2 day | Vancouver, BC | $9.95 | 5 days |
| Montreal, QC | $7.95 | 3 day | Moncton, NB | $9.45 | 4 days |
| Quebec City, QC | $7.95 | 3 days | Charlottetown, PEI | $9.45 | 5 days |
| Winnipeg, MB | $9.45 | 5 days | Halifax, NS | $9.45 | 4 days |
| Calgary, AB | $9.95 | 5 days | St. John’s, NL | $11.95 | 6 days |
| Edmonton, AB | $9.95 | 5 days | Territories - YK, NW, NV | $9.95 | 8 days |
Free Local Pickups
Prefer to pick up in person? We are located in Central Burlington, just east of downtown (please note: we don't have a storefront). Simply place your order as usual and select the pick-up option at checkout. Usually within 48 hours, we'll send you a message with our address to arrange a pickup time — pickups are from our front porch.
USA
At this time, we've made the decision to pause shipping to the United States.
Recent changes to U.S. import rules mean shipments may be subject to tariffs and additional customs requirements before crossing the border. Given the size of our business, the added cost and complexity of navigating this — including hiring a customs broker — isn't something we're able to take on right now.
We know the situation is still evolving, and we're keeping an eye on it. If and when it makes sense for us, we'd love to start shipping to the U.S. again.
To all of our wonderful U.S. customers — thank you for your patience, encouragement, and support. We appreciate you more than you know.
International
We only ship within Canada. We're not able to offer shipping outside of Canada at this time.
There are many amazing soap makers around the world — we suggest searching to discover the local makers near you!
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Lost packages
Unfortunately, packages are occasionally lost in transit. If yours hasn't arrived, please reach out — we're happy to help and will do our best to sort it out. Email us at hello@skippingstonesoap.com
Shipping address & unclaimed orders
Please double-check your shipping information at checkout. If a package is returned to us due to an incorrect address or because it wasn't claimed, reshipping will require additional shipping and handling fees. We're not able to offer refunds on returned orders.
Other requests
Have a unique shipping request — like upgraded express shipping or shipping to a gift address? Send us the details before placing your order, and we'll do our best to work it out with you. You reach us at hello@skippingstonesoap.com
Returns
Due to the nature of our products, we're not able to accept exchanges or returns. That said, if you're unhappy with your order for any reason or need a refund, please reach out as soon as possible — we're happy to work with you to find a solution.
If your order arrives damaged, please send us a short message with a photo of the damaged item(s) within 7 days of delivery, and we'll get back to you with a solution.
You can reach us at hello@skippingstonesoap.com